Constituent Services

The Constituent Services department is staffed by members of the Mayor's Office. Resources are available Monday through Friday, during City Hall hours of operation, to assist Beverly residents with any and all city-related questions or concerns. The staff is knowledgeable in regards to general city-wide information and can direct residents to the appropriate department, individual or resource for prompt and efficient service.

Emergencies

Please note that this is not an emergency telephone number. In case of emergency, please call 911. For non-emergency public safety issues, please call the police department (978) 922-1212.

Swift 911 Calls 

Sign up for our City of Beverly notification system, Swift911, to receive robocalls from our staff.  

MyBeverly Service Request System

Service requests for non-emergency issues can be reported using the MyBeverly citizen request app. Report common issues such potholes, street light outages, and tree removals complete with location, details and photos from your personal computer or your mobile device. Once submitted, your request will be routed to the correct department for review and handling.  

First time users, will need to create a profile using a valid email address. Once you have registered a profile, you may login to add a request. iPhone™ users can download the free MyBeverly iPhone app in the Apple App Store.  Android™ users can download the free MyBeverly app in the Google Market or Amazon App Store.